However, when we came in today we came up to a large group of people that were stopped up because the employee was saying they now needed their IDs to check in as guests. Not ONCE did anyone ever ask for any of their IDs and the staff has always been fairly friendly to us. I have been bringing a guest since I joined months ago, either my boyfriend or my one friend Sara. Everyone here wants to be cool with you but when it comes to handling actual business they can't do squat.īesides this gym being overcrowded and dirty they also do not care about their costumers. This has got to be the worst managed facility I have yet to deal with. So I am out of $79.99, with no active membership and unable to workout. I have called this location REPEATEDLY and spoken with Phil, Kelly the manager and Chad the district manger and no one has any answers or explanations as to why it is taking over 2 months to process a refund which they have approved and agree that is owed. Not pleased with the process because it seemed like something that could have been fixed in their system with a few clicks, but I agreed. I was told that during enrollment the proper signatures weren't obtained causing the account to go into inactive status and that I would have to be refunded and re-enroll (at a higher enrollment fee). I was initially able to go into the gym with no problem but one day about 2 months after my enrollment I was stopped advising that my account was inactive. When I enrolled and paid the enrollment fee of $79.99 back in March, somehow my information was entered into their system incorrectly. I have been practically begging for a refund of monies deducted from my account for an enrollment fee for months now. It's also irritating having to clean up behind the other patrons, or trainers who do not enforce their clients to wipe down the equipment after use. They're typically more bothered to have to assist you. Overall, it's sad to see most of the staff busy texting, or playing games on their phones as you try to get any sort of help. If by luck, you're able to reach the correct branch, you've wasted 10 minutes through automated systems. It's an absolutely cluster trying to navigate their phone system as some are franchised to different call numbers. Good luck trying to navigate their fine print on the matter as well. I believe this is a great training opportunity for those that give tours/sign you up, and essentially tell you anything to sign that dotted line. Since the first day I signed up, the methodology in how I was billed never was clearly explained. During my visits, the equipment is typically available. I've always been active but having a trainer really.I appreciate the greetings upon arrival. Still my favorite gym to date! I've had a personal trainer for a good while now and I have to say it's one of the best decisions I've ever made. MoreĬame from Planet Fitness on University and I'm glad I made the switch! This gym is well maintained, the staff are super welcoming, and the gym goers are kind and supportive. They need more machines to be added, specifically smith machines. This gym needs almost every machine to be updated, many make sounds and look worn out. I've never seen it over crowded even on a weekend. It's spacious and also slightly disclosed so it makes a great gym gem. It's a Wednesday Morning in the beginning of January and gym is open!.
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